Good to Know
Frequently asked questions
The practical details, answered. Anything else — just ask.
Booking & Arrival
How do I book — and why book direct?
Book right here on the site: pick your home, choose dates, and pay securely online. Booking direct always gets you our best rate — no third-party service fees — and you're talking straight to Sandi & Bill from day one.
What are check-in and check-out times?
Check-in is from 4:00 PM and check-out is by 10:00 AM. Self check-in is via smart lock — we send your personal door code and simple directions the day before you arrive.
What is the cancellation policy?
Our standard policy offers a full refund for cancellations made well in advance of check-in; the exact terms for your dates are shown clearly before you pay. If plans change, message us — we're humans, and we'll always do our best.
The Homes & Amenities
Is the internet really fast enough to work remotely?
Yes — the Casita and Hillside View run on Starlink and the Retreat has high-speed WiFi. Streaming, video calls, and uploads are all comfortable. Many guests work a morning and hike the afternoon.
Are the kitchens fully equipped?
Fully. Cookware, knives, spices, coffee setups (yes, a real grinder), and full-size appliances. The Retreat's gourmet kitchen handles a proper dinner party; the Casita's remodeled kitchen covers everything a couple needs.
Which outdoor features does each home have?
The Retreat has three decks, a gas grill, and fire tables. The Casita has a pergola-covered deck and a patio fire table. Hillside View has an expansive deck over Jack's Canyon that's made for stargazing.
Location & Suitability
How close are the trails, golf, and restaurants?
Genuinely minutes. Bell Rock Pathway and the Jack's Canyon trailhead are practically out the back door, Oakcreek Country Club is a five-minute drive, and the Village of Oak Creek's restaurants and shops are just down the road.
Are the homes suitable for families?
The Retreat and Hillside View each sleep six across two bedrooms and are great for families. The Casita is a studio best suited to couples (plus one). Note that the decks and fire tables mean little ones need supervision outdoors.
House Policies
Are pets allowed?
We love them, but to keep the homes allergy-friendly we don't host pets. Service animals are always welcome — just let us know in advance so we can prepare.
Is smoking allowed?
All three homes are strictly non-smoking indoors and out — Sedona's fire risk is real. Violations forfeit the deposit and may end the stay early.
Still wondering about something?
Send us a note and we will help you find the right stay.
Ask Sandi & Bill